Internal Sales Representative

A recent professional profile photo is to accompany your application

START DATE : A.S.A.P / Immediate

REQUIREMENTS:

• Matric
• Minimum of 2-3 years of experience in internal sales, preferably in a B2B environment, with experience in industrial fabric distribution or a similar industry being highly beneficial
• Excellent communication, interpersonal, and problem-solving skills, with strong conflict resolution abilities
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software, with a high level of accuracy and attention to detail
• Ability to multitask and work under pressure in a fast-paced environment while maintaining a customer-focused mindset and positive attitude
• Self-motivated, goal-oriented, proactive, and adaptable to change
• Team player with a collaborative approach

DUTIES:

Customer Service:

• Build and maintain strong relationships with customers, ensuring their needs are met effectively.
• Handle customer inquiries via phone, email, and in-person, providing prompt and accurate information.
• Resolve customer complaints and issues in a professional and timely manner.

Sales Support:

• Process customer orders accurately and efficiently using the companys order management system.
• Assist in preparing quotes, sales proposals, and product recommendations.
• Maintain and update customer records in the CRM system.

Order Management:

• Monitor order status and ensure timely delivery to customers.
• Coordinate with warehouse and logistics teams to ensure smooth operations.
• Track inventory levels and inform customers of availability.

Team Collaboration:

• Work closely with the sales and marketing teams to achieve company sales goals.
• Provide insights and feedback to improve processes and customer experiences.

Administrative Duties:

• Prepare sales reports and provide regular updates to management.

HOURS:

• Monday to Thursday: 8:30 17:00
• Friday: 8:30 16:00