Service Advisor (Commercial Trucks / Fleet)

Special Instructions: Experience in commercial truck dealership or fleet service environment essential

• This role requires a candidate with strong technical understanding of commercial trucks and fleet maintenance operations, combined with excellent customer service and workshop coordination skills.
• The successful candidate will act as the key liaison between customers, workshop technicians, and parts departments, ensuring vehicles are diagnosed, repaired and returned to service efficiently within operational timelines.
• Experience working with large commercial vehicle brands or similar heavy-duty vehicle platforms will be highly advantageous.

DUTIES & RESPONSIBILITIES:

• Serve as the primary point of contact for customers bringing vehicles in for servicing, repairs, and inspections
• Open and manage job cards for all service and repair work
• Conduct initial vehicle assessments and accurately record reported faults
• Coordinate communication between customers, workshop technicians, and parts departments
• Provide repair estimates, service recommendations, and cost explanations to clients
• Monitor workshop job progress and ensure vehicles are completed within agreed timelines
• Maintain accurate documentation of service history, repairs and parts usage
• Ensure all warranty claims and service procedures are completed according to manufacturer standards
• Follow up with customers regarding repairs, service updates and vehicle collection
• Assist with workshop scheduling to optimise technician productivity and workflow
• Maintain strong relationships with fleet clients and commercial vehicle operators

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

• Grade 12 (Matric)
• Minimum 5 years experience as a Service Advisor within a commercial truck or heavy vehicle workshop environment
• Proven experience working with Heavy Motor Vehicles (HMW) / Medium Motor Vehicles (MMV)
• Experience with large commercial vehicle brands advantageous
• Strong understanding of commercial vehicle servicing, diagnostics and repair processes
• Excellent customer service and communication skills
• Ability to manage multiple job cards and service workflows simultaneously
• Strong administrative and organisational skills
• Computer literacy and experience with dealership service management systems advantageous
• Ability to work in a fast-paced workshop environment
• Traceable & contactable references
• Local residency in the Midvaal / surrounding Gauteng region preferred

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