Sales Team Leader (CPT) (Hybrid)

ENVIRONMENT:

Our client, the UK’s most awarded and fastest-growing next-gen Telco/VoIP provider for small businesses is looking for an experienced Sales Team Leader to join their growing sales teams. In this role, you will be responsible for leading the Online Signup Sales team, reporting to the Head of Sales and working alongside other Team Leaders.

DUTIES:

• Focus your time on areas that will help improve the upgrade rate
• Offer callback support to leads being nurtured i.e.: constant training & support
• Monitor upgrade conversion to ensure CAC targets are met
• Manage daily metrics & de-risk anything that will affect performance
• Driving sales targets & ensuring team members achieve their daily/monthly KPIs & sales conversions.
• Addressing all team issues & concerns on a daily basis.
• Liaising with marketing weekly & providing feedback.
• Coordinating with the Onboarding/VoIPcare team to resolve any issues with the Self Signup (SSU) process, ensuring zero errors.
• Escalating failed processes or Automation to the Development team.
• Managing & escalating recurring technical issues affecting the trial upgrade process.
• Conducting coaching sessions, performance assessments, & disciplinary hearings.
• Ensuring that all operational requirements & changes are effectively communicated to relevant stakeholders & staff.
• Training & mentoring team members on best practices & constantly improving their skillset.
• Initiating sales process improvements.
• Working closely with the Head of Sales & Marketing to scale the team using the level structure.
• Establishing a structure with proper metrics monitored daily to manage the team effectively & continually improve team performance.
• Continually reviewing and optimizing all sales processes to enhance performance.
• Ensuring full compliance with policies & procedures & collaborating with HR to conduct disciplinary hearings.
• Demonstrating a proven ability to lead & energize sales teams, creating a positive buzz daily.

REQUIREMENTS:

• Understanding data & reporting
• 2-4 years of experience working as a team lead or similar position.
• Telesales experience targeting the UK market.

ATTRIBUTES:

• Strong verbal & written communication skills.
• Excellent presentation skills, along with the ability to motivate team members.
• Self-motivated with the ability to prioritize tasks, work independently & be a great team player