Warranty Manager | Retail & Distribution Industry
A well-established national retail and distribution company is seeking a Warranty Manager to oversee and manage end-to-end warranty operations, return merchandise processes, supplier claims, stock reconciliation, and faulty stock management nationally.
This role offers strong long-term growth potential into Operations and Supply Chain Management and would suit a process-driven candidate with strong inventory, reporting, and supplier management exposure.
Key Responsibilities- Manage the full warranty and return merchandise (RMA) process
- Oversee defective, repaired, and replacement stock workflows
- Coordinate supplier claims, repairs, replacements, and credit recoveries
- Ensure accurate stock reconciliation and inventory tracking
- Manage warranty turnaround times and SLA adherence
- Handle escalated customer warranty and return queries
- Work closely with warehouse, logistics, procurement, finance, and sales teams
- Monitor and reduce warranty-related losses and stock write-offs
- Produce operational and management reports
- Maintain accurate system processing and reporting standards
- 1+ years’ experience within inventory control, distribution, logistics, or operational administration
- Strong ERP/system exposure
- Financial qualification, diploma, or degree advantageous
- Strong Microsoft Excel and reporting ability
- Experience working with stock control and reconciliations
- Supplier liaison and communication skills
- Strong analytical and problem-solving ability
- Highly organised and process driven
- Strong attention to detail
- Able to multitask within a fast-paced environment
- Proactive and solutions-oriented
- Strong communication and relationship management skills
- Able to work independently and take ownership of processes
- Warranty turnaround times
- System and reporting accuracy
- Reduction in stock write-offs
- Supplier SLA management
- Resolution of warranty cases
- Inventory and faulty stock control
Career Growth
Opportunity for growth into Operations and Supply Chain Management.
Application Notice
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