IT Field Technician

Location: Bedfordview (Cyrildene), Gauteng

Requirements:

• Matric
• Relevant Studies / Certificates
• 3 - 5 years, Industry Related Experience would be an Advantage
• Windows
• SQL
• A+ Certificate
• N+ Certificate
• Drivers License Code 8

Responsibilities:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Follow all companys filed procedures and protocols
• Cooperate with technical team and share information across the organization through correct admin
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with fellow staff, customers and clients
• Provide training for all technical aspects of the Smartfuel System both in hardware and software to clients as well as staff
• Ensure highest quality and efficiency of delivery of field jobs with no return
• Resolve critical calls with the intention to prevent them from happening in future
• Suggest resolutions for operational issues in the Technical Division
• Investigate recurring problems or fault and come up with a solution
• Generate leads from places visited
• Do technical site evaluations and customer interface to understand their requirements which can then be passed to other people to implement.
• Review and qualification of previous technical documentation
• Maintain black boxes, tools and tool list of field technicians
• Implement new ideas to raise technical standards and efficiency [Oil company accreditation, ISO, Uniform, safety accreditation etc.]
• Report to the Technical Coordinator and Technical Manager to insure that field issues are identified, understood and remedied permanently