Client and Operations Manager

Key Responsibilities:

• Oversee and manage onboarding for new local and offshore client investment accounts.
• Facilitate mandate completion, account documentation, and custodian coordination.
• Ensure compliance with FICA (local) and KYC (offshore) regulatory requirements
• Handle transfer reconciliation and accurate opening balances for portfolios.
• Serve as a key point of contact for high-net-worth clients, ensuring queries and service requests are addressed promptly.
• Disseminate monthly and quarterly financial reports, ensuring data accuracy and timeliness.
• Coordinate ad hoc payments, income withdrawals, and client instructions efficiently.
• Maintain a high standard of communication and professionalism in all client interactions.
• Drive process optimisation and efficiency in portfolio operations.
• Maintain legal and regulatory documentation (deeds, mandates, agreements).
• Monitor liquidity in portfolios to cover fees and cash flow requirements.
• Assist in developing operational procedures and ensuring documentation is up to date.
• Collaborate with internal stakeholders on structural enhancements, and implementation of regulatory changes
• Conduct business process reviews to identify system or procedural inefficiencies.
• Compile and send tax reports and regulatory documentation to clients.
• Review monthly investment statements and verify portfolio returns for accuracy
• Liaise with auditors, compliance teams, and custodians to ensure accurate reporting.

Requirements:

• BCom or related Finance/Investment Management degree
• Minimum 5 years experience in investment operations, portfolio administration, or fund operations.
• Experience in a private wealth or asset management firm working with high-net-worth clients.
• Advanced Excel skills and proficiency with portfolio systems (e.g., Bloomberg) beneficial.
• Knowledge of both local and offshore investment structures and platforms.