Executive Housekeeper
Helderberg Personnel CC Plettenberg Bay
Key Responsibilities Include but Are Not Limited To
- Supervise and manage all housekeeping staff and daily operations
- Maintain exceptional cleanliness and presentation standards across all rooms and public areas
- Ensure high guest satisfaction levels, with a focus on cleanliness and service excellence
- Oversee room readiness in line with check-in times and operational requirements
- Coordinate with Front Office and Maintenance to prioritise arrivals, departures, and special requests
- Implement and manage daily cleaning schedules and task allocations
- Conduct regular room and public area inspections to ensure quality standards are met
- Lead, train, and motivate the housekeeping team to deliver consistent performance
- Manage staff rosters to ensure optimal coverage and operational efficiency
- Conduct performance reviews and address performance issues professionally
- Ensure compliance with health, safety, and hygiene regulations
- Maintain and update SOPs, checklists, and operational standards
- Manage housekeeping inventory including linen, amenities, and cleaning supplies
- Control costs in line with departmental budgets and minimise wastage
- Oversee laundry operations and linen lifecycle management
- Identify and report maintenance issues to minimise downtime
- Ensure hotel assets are maintained and protected through proper use and training
- Implement and monitor environmentally responsible cleaning practices
- Maintain accurate housekeeping records, reports, and administrative documentation
- Communicate effectively with management and other departments
- Assist with forecasting, budgeting, and operational planning
- Minimum 810 years experience in housekeeping, with at least 23 years in a similar senior role within a five-star property
- Relevant qualification in Hotel Management or similar
- Computer literate with experience on OPERA Cloud hospitality system
- Strong operational and technical housekeeping knowledge
- Proven leadership and team management ability
- Strong attention to detail and commitment to excellence
- Excellent organisational and problem-solving skills
- Ability to work under pressure and manage multiple priorities
- Strong communication and interpersonal skills
Bright Search Recruitment (Pty) LtdPlettenberg Bay
Qualifications & Requirements
Minimum Requirements
• Grade 12 / Matric
• Hospitality Management qualification or similar tertiary qualification preferred
• Minimum 46 years housekeeping experience in a luxury hotel or lodge environment
• At least...
Bright Search Recruitment (Pty) LtdPlettenberg Bay
Minimum Requirements
• Grade 12 / Matric certificate.
• Hospitality qualification will be advantageous.
• Minimum 35 years experience in a senior housekeeping role within a hotel, lodge, guesthouse, or luxury hospitality environment.
• Previous...
Bright Search Recruitment (Pty) LtdPlettenberg Bay
Working Environment
• Luxury Hotel setting
• Outdoor and physically active role
• Shift-based work, including weekends and public holidays
• Adherence to safety protocols is essential