Profile Personnel - External Sales Representative

Duties:

• Servicing of new and existing customers
• Market research and surveys
• Completing of call reports
• Cheque collections
• Follow up calls
• Assisting customers with technical advice and queries
• Sales forecasts
• Budget forecasts
• Opening up of new accounts
• Report writing
• Assisting at the counter when required
• Achieving monthly target
• Establishing, developing and maintaining good customer relationships

• Weekly Sales Meetings
• Weekly reporting on sales, GP and new business development
• Daily feedback to Branch Managers on urgent sales issues as well as GP report

• Achievement of sales and GP budgets
• Overall growth across all Fluid Control products, i.e. Irrigation, Pumps, Valves, Fittings, Flanges
• New accounts opened and sales generated from Cash Sales - Loyalties
• Revival of dormant accounts
• Fluid Control products from existing customers where these products were not sold before These targets can change from time to time

• Ensure that we have the correct stockholding on Fluid Control to satisfy customer needs and requirements.
• Managing of "dead" and slow-moving stock on Fluid Control along with Branch Managers.
• Negotiate prices with suppliers on large buyout orders on Fluid Control products along with Branch Managers.
• Purchase order processing and proper sign off procedure for Fluid Control products.

• Training of internal and external sales staff.
• Assisting on quotations and large orders.
• Provide updated supplier lists to staff to ensure Fluid Control product is purchased at
• the right price from the correct supplier.
• Provide staff with weekly specials lists on Fluid Control products.
• Assist internal/external sales staff in closing deals on Fluid Control products.
• Ensure necessary customer service levels are maintained by all staff.

• Ensuring that budgeted sales and GP targets on Fluid Control products are met.
• Opening and following up on new accounts.
• Making sure all customer details are updated op the system, should anything change.
• Assist debtor's department with any account queries.
• Processing of quotations and invoices.
• Setting specials and monitoring of slow-moving stock daily.
• Follow up on deliveries to customers.
• Answering of incoming calls and converting enquiries into sales when at the office.
• Following up on leads and turning them into sales.
• Ensure that walk-in account and cash customers are served promptly by all sales staff when at the office.
• Handling of customer complaints as well as repairs/returns.
• Updating and correcting the selling prices on computer and or making sure it gets corrected for Fluid Control.
• Updating Discount Matrix on a regular basis on Fluid Control.
• Regularly updating price comparison with competitors and forward to management on Fluid Control.
• Regularly evaluate the account customers buying experience and propose adjustments when necessary.
• Ensure all EFT payments have been authorized before stock is released for Fluid Control. Ensure money is received for all Fluid Control COD deliveries and updated in register.
• Ensure all credit notes for Fluid Control products are processed on Syspro before cash refunds are given.

• Training
• Assisting with Customer Open days - Fluid Control
• Attend all necessary meetings.
• Any other responsibility or duty that is requested by management.