General Manager – Sales & Operations - Durban - ref. a23837219

Key Responsibilities:

• Drive revenue growth by managing pricing strategies, margins, and discounts.
• Lead and develop the Sales Team to ensure adherence to sales principles and achievement of performance targets.
• Monitor expenditure within flexible budgets, taking corrective action to meet income and profitability goals.
• Manage end-to-end stock processes: oversee daily receiving, cycle counts, and stock accuracy.
• Ensure prompt, complete deliveries that meet customer turnaround expectations.
• Monitor courier delivery performance and uphold service quality standards.
• Oversee internal sales and call centre teams, ensuring customer complaints and queries are resolved within agreed service levels.
• Ensure warehouse operations align with standard operating procedures.
• Cultivate strong customer relationships by promptly resolving logistics, pricing, returns, and repair issues.
• Encourage customer use of digital platforms to increase online transactions and engagement.
• Manage workforce planning, including headcount, leave, absenteeism, and overtime allocation.
• Oversee employee training and development, ensuring alignment with performance goals and KPIs.

Candidate Requirements:

• Matric (Grade 12) is essential.
• A 3-year tertiary qualification in Business Management or Commerce.
• 810 years of experience in senior sales and operations management.
• 24 years of hands-on experience in stock control or receiving, ideally within warehouse, retail, or distribution environments.
• Proficiency in inventory management systems (e.g., Pastel, SAP, Syspro or similar).
• Computer literacy with strong Microsoft Excel and data entry capabilities.
• Solid understanding of inventory control principles and warehouse operations.
• Strong organizational, analytical, and leadership skills.
• Excellent communication skills and a collaborative, team-focused mindset.
• Ability to perform under pressure and meet tight deadlines.
• Willingness to travel as needed.

How to Apply

If youre ready to be part of an innovative team in the e-commerce space, apply directly or contact Pabalelo Morena. For more information or to explore additional roles, visit our website.

Please Note

If you do not receive feedback within two weeks, your application may not have been successful. However, your profile will be kept in our database for future opportunities.