Prestige Retail Sales Store Manager

An exclusive company is seeking a Prestige Retail Sales Store Manager that will oversees= the daily operations of a high-end retail store, ensuring exceptional customer service, strong sales performance, and a premium brand experience. This role requires strong leadership, commercial awareness, and the ability to uphold luxury retail standards.

• Strong leadership and people-management skills.
• Excellent communication and customer engagement abilities.
• High-level sales skills with a results-driven mindset.
• Strong organisational and problem-solving capabilities.
• Ability to operate under pressure in a busy retail environment.
• Professional appearance aligned with a prestige brand.

• Matric / Grade 12 (required).
• Retail or business management qualification (advantageous).
• 3–5 years experience as a Store Manager or Senior Assistant Manager in a prestige or high-end retail environment.
• Proven track record of achieving sales targets.
• Experience managing staff in a fast-paced retail environment.

Key Duties & Responsibilities

• Oversee the full day-to-day operations of the store.
• Ensure store presentation, merchandising and housekeeping meet prestige brand standards.
• Manage stock levels, shrinkage, and inventory accuracy.
• Implement store policies, SOPs and compliance requirements.
• Ensure all point-of-sale and till operations run smoothly.

• Drive sales targets and maximise profitability.
• Deliver a premium customer service experience aligned with the brand’s image.
• Implement sales strategies, promotions, and upselling initiatives.
• Handle customer concerns professionally and efficiently.

• Lead, motivate, and supervise the sales team.
• Conduct staff training on sales techniques, product knowledge, and customer service.
• Schedule staff shifts and ensure optimal floor coverage.
• Conduct performance reviews and enforce disciplinary procedures where necessary.

• Track daily/weekly/monthly sales performance and KPIs.
• Analyse store performance data and prepare management reports.
• Manage budgets, expenses, and controllable costs.
• Ensure accurate banking and cash-handling procedures.

• Coordinate with marketing and VM teams to execute campaigns.
• Maintain a luxury atmosphere through display, ambience and product organisation.
• Ensure brand integrity across all customer touchpoints.