ICT Support Technician

• Site visits.
• Install, configure, upgrade, and troubleshoot Windows and Windows Server and Office 365, and other business applications such as Adobe Acrobat.
• Set up and manage user accounts, email, permissions, and access rights using Microsoft Active Directory and Microsoft Entra (Azure) related tools.
• Log all service requests, issues, and resolutions accurately using a helpdesk or ticketing system.
• Diagnose and resolve hardware, software, and connectivity issues.
• Support basic network troubleshooting, including LAN, VPN, APN, and Wi-Fi.
• Perform routine maintenance, backups, patch management, and antivirus updates.
• Provide end-user training and guidance on IT best practices and security.
• Liaise with external vendors for repairs, warranty claims, or specialised support when needed.
• Maintain accurate records of IT assets, inventories, and software licensing.
• Resolve escalations of complex technical problems from junior IT staff or third-party providers when required.
• Support hardware rollouts, office moves, and ad-hoc IT projects as needed, including after hours as required.

Preferred qualifications/attributes/skills:

• Matric (Grade 12)
• CompTIA A+ or Equivalent
• CompTIA N+ or Equivalent
• Microsoft MCSE or MCSA or CompTIA Server+ or Equivalent
• Solid working knowledge of Windows and Windows Server, Office 365, Active Directory, and common business tools such as Adobe Acrobat.
• Troubleshooting level understanding of networking (TCP/IP, DNS, DHCP, VPN).
• Familiarity with remote support and ticketing systems. Top tier troubleshooting skills.
• Team leader abilities.
• Excellent communication, telephonic and electronic communication.
• Conversational customer service skills.
• Ability to work independently, manage multiple tasks, and meet tight deadlines.
• Willingness and ability to work after hours.
• Valid drivers licence (for multi-site support).
• Own transport for committed time and attendance and flexible working hours when required on short notice.
• Professional, customer-focused approach
• Team player with a proactive attitude
• Commitment to confidentiality, data security, and company policies
• Working knowledge of Windows and Windows Server operating systems, Office 365, and other business applications such as Adobe Acrobat.
• Set up and manage user accounts, email, permissions, and access rights using Microsoft Active Directory and Microsoft Entra (Azure) related tools.
• Promptly resolve tickets and strict adherence to SLAs
• Strong problem-solving skills
• Top tier troubleshooting skills a requirement
• Mindset of problem solving and not problem escalating
• Team leader abilities essential
• Excellent Time and Attendance
• Own Transport