Automotive Service Advisor

Automotive Service Advisor Western Cape

We are seeking a professional and customer-focused Automotive Service Advisor to join our service team in the Western Cape. You will be the key point of contact for customers, ensuring a seamless service experience while supporting workshop operations.

Key Responsibilities:

• Welcome customers and assess their vehicle service needs.
• Provide accurate service estimates and timelines.
• Coordinate with technicians for timely completion of repairs.
• Maintain detailed service records, invoices, and customer communications.
• Promote maintenance services, parts, and warranties where appropriate.
• Resolve customer concerns professionally to ensure satisfaction.
• Monitor parts inventory and manage service-related orders.
• Ensure compliance with company policies, safety standards, and environmental regulations.

Requirements & Skills:

• Previous experience as a Service Advisor or similar role.
• Strong automotive knowledge and understanding of repair procedures.
• Excellent communication and customer service skills.
• Ability to multitask and work under pressure.
• Sales skills for service upselling.
• Detail-oriented with accurate record-keeping.
• Team player, working closely with technical staff.

What We Offer:

• Competitive salary with performance-based incentives.
• Career growth opportunities in a reputable automotive business.
• Supportive and professional team environment.