Junior IT Support Technician

Introduction

This role requires a strong attention to detail, the ability to work efficiently under pressure, and a commitment to delivering excellent service to the companies clients

• Microsoft 365: Utilize your in-depth knowledge of Microsoft 365 to set up, configure, and troubleshoot M365 tenants for the companies clients.
• Attention to Detail: Maintain a keen eye for detail when working on client projects, ensuring accuracy and precision in all tasks.
• Client SLA Management: Collaborate with team members to establish and maintain Service Level Agreements (SLAs) with clients, ensuring that all commitments are met or exceeded.
• Network and Server Monitoring: Monitor client networks and servers to proactively identify and address issues, ensuring optimal performance and reliability.
• Maintenance Tasks: Execute routine maintenance tasks to keep client systems and networks running smoothly, including updates, patches, and system optimizations.
• Problem Solving: Diagnose and resolve IT-related issues efficiently, both independently and as part of a team.
• Documentation: Maintain accurate documentation of configurations, changes, and procedures for client environments.
• Customer Service: Provide exceptional customer service, effectively communicating with clients to understand their needs and resolve their IT concerns.
• Team Collaboration: Collaborate with senior IT support staff to learn and grow your skills while contributing to team projects and goals.

• Matric
• Own vehicle required must be reliable
• 3-4 years of practical experience with Microsoft 365, including tenant setup and configuration.
• Strong problem-solving skills and the ability to work well under pressure.
• Excellent communication and interpersonal skills.
• A commitment to delivering high-quality service and meeting client expectations.
• Basic knowledge of network and server administration.
• Ability to adapt and learn quickly in a dynamic IT environment.
• Microsoft 365 certified Modern Desktop Administrator Associate
• Microsoft 365 Fundamentals
• CCNA or MTCNA beneficial
• Microsoft 365 Certified: Messaging Administrator Associate (Advantage)
• Self-motivated with the ability to work with minimal direction.
• Ability to handle confidential matters, set priorities, work well under pressure with attention to detail.

• Fuel Reimbursement
• Opportunities for professional development and growth within the company.
• Collaborative and innovative work environment.
• Exposure to a variety of IT projects and technologies.
• Supportive team culture that values your contributions.