[ref. n56551717] Cleaning Contracts Manager (Commercial) - Cape Town

Minimum Job Requirements:

• Minimum Matric.
• Minimum 5 years experience in a similar environment at a Middle Management level.
• Experience in managing large compliments of people and a large client portfolio.
• Relevant operations and people management experience.
• Must have a valid drivers license and own a reliable vehicle.

Specialist Skills and Knowledge:

• Understand cleaning principles and knowledge of company policies and procedures.
• Good understanding of scheduling of staffing and assigning cleaning tasks productively to each position to achieve an output standard according to site specific SLAs.
• Strong people skills and knowledge or industrial relations.
• Strong client relationships and strong communication skills.

Report to the Operations Manager or Divisional Manager:

• Operations and Service Delivery:
• Take full responsibility and management of your portfolio of unsupervised and/or small sites.
• Allocate the resources of the contract to achieve maximum cleaning output.
• Together with HR pro-actively manage a pool of trained relief staff members.
• Ensure work schedules/job cards are in place.
• New site to be opened according to company policies and procedures.
• Site closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
• Manage company assets by performing monthly spot checks on high value items.
• Effective use and update of electronic application/tools.
• Ensure that training is scheduled for all staff in your portfolio. This includes regular on job training sessions.
• Upkeep of unit files kept at unit level and notice boards where applicable.
• Communication:
• Regular client meetings with clients signing off unit visit checklist (manual or electronic).
• Respond to clients and management request timeously and provide necessary action required.
• Ensure monthly completion of client specific records at sites.
• Keep line management informed of pertinent issues relating to contracts.
• Labour Management:
• Work with HR to allocate staff to sites according to policies and procedure.
• Complete timesheets and submit to the Administration department.
• Manage daily human resources and industrial relations issues.
• Participate in CCMA cases and union meetings if required.
• Conduct performance appraisals with all cleaning staff.
• Health and Safety:
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
• Unit Finances:
• Actively manage unit leave liability and leave plans according to company policies and targets.
• Ensure all rechargeable and overtime work is authorised and billed to client.
• Ensure debtors collection is in line with contractual agreements.
• Capital expenditure and equipment repairs should be approved by line manager prior to any orders being placed.
• Order chemical and consumables in line with a monthly pre-determined budget.
• General:
• Maintain a high standard of morale and motivation through good communication skills.
• Attend meetings, training sessions and conferences when required.
• Implement and manage initiatives and objectives as set out from time to time by the clients and/or management and to support functions such as Quality (Star Grading), Procurement, Training or HR.
• Ensure that statutory/legal requirements are strictly adhered to.
• Keep abreast of changes in all company policies and procedures.

Competencies:

• Leadership skills.
• Attention to detail.
• Sense of urgency.
• Problem solving experience.
• Able to work under pressure.
• Be flexible and adaptable.
• Should be able to work independently.