[ref. b23601320] Food and beverage supervisor

• Supervise daily F&B operations to ensure smooth and efficient service across all outlets.
• Monitor guest experience and respond promptly to complaints or feedback.
• Ensure adherence to company service standards, hygiene, and presentation guidelines.
• Assist with opening and closing procedures, ensuring readiness and cleanliness.

• Lead by example and support staff during busy service periods.
• Help train, mentor, and guide new and existing staff in service techniques and policies.
• Allocate duties, set shift rosters, and ensure appropriate staffing levels.
• Promote teamwork and a positive working environment.

• Greet and interact with guests to ensure satisfaction and gather feedback.
• Handle guest requests, special occasions, and dietary requirements efficiently.
• Coordinate with the kitchen and bar teams to ensure seamless service.

• Ensure the availability of necessary equipment and supplies for service.
• Monitor stock levels and communicate replenishment needs to management.
• Conduct pre-shift briefings and relay important information or updates.
• Support execution of events, conferences, and banquets as required.

• Ensure compliance with all food safety, hygiene, and health regulations.
• Report any incidents, hazards, or maintenance issues to the appropriate departments.
• Uphold cleanliness and organization in all food and beverage service areas.

• Assist with inventory counts, stock control, and order placement.
• Complete necessary shift reports and handovers for incoming teams.
• Maintain accurate records of breakages, guest issues, and incidents.

Qualifications:

• Diploma or certificate in Hospitality or Food and Beverage Management preferred.
• Minimum 2 years of experience in a food and beverage role, with 1 year in a supervisory capacity.
• Strong leadership, problem-solving, and interpersonal skills.
• Excellent customer service orientation.
• Familiarity with POS systems and restaurant service standards.
• Ability to work flexible hours, including weekends and holidays.