Shift Supervisor (Warehousing/Logistics)

Purpose of the Role

The Shift Supervisor will be responsible for overseeing and managing the operations and resources of the shift to ensure safe, efficient, and high-quality output. The successful candidate will drive performance, maintain compliance, and support continuous improvement across warehouse functions.

Minimum Requirements

Educational Qualifications:

• Certificate in Warehousing, Logistics, Supply Chain Management, or a related field (NQF Level 5)

Experience:

• Up to 3 years of experience in logistics, warehousing, or supply chain environments
• Hands-on knowledge of warehouse operations
• Familiarity with Warehouse Management Systems (WMS)

Key Responsibilities

Operational Management:

• Oversee receiving and ensure accurate SAP capturing
• Conduct daily quality, voltage, and cleanliness checks
• Execute daily cycle counts and assist with monthly stock takes
• Process damaged stock and manage labeling accuracy
• Manage stock movements, dispatch, and returns
• Coordinate collections and deliveries (local, SDA, and exports)
• Plan daily workloads, shift rotations, and maintain workflow efficiency
• Ensure smooth handovers between shifts
• Identify process improvements and drive operational excellence

People Leadership:

• Supervise, train, and support warehouse staff
• Manage attendance, leave planning, and payroll submissions
• Address performance concerns and provide coaching
• Promote team development and ongoing skills training
• Handle employee relations and resolve conflicts

Compliance & Safety:

• Ensure adherence to all health, safety, and operational protocols
• Maintain FIFO and low-voltage stock processes
• Conduct safety inspections and promote awareness
• Manage housekeeping standards and safe equipment usage
• Report and investigate incidents or near misses

Reporting & Administration:

• Review and sign off dispatch documents and reports
• Maintain shift records and update performance KPIs
• Submit reports on staff attendance, productivity, and incidents
• Coordinate maintenance needs and equipment servicing

• Proficiency in MS Office, SAP, ERP, and warehouse software
• Solid understanding of warehousing and logistics best practices
• Strong leadership and organizational capabilities

• Effective communicator (verbal and written)
• Detail-oriented with a goal-driven mindset
• Resilient and able to manage pressure
• Confident decision-maker with a team-first attitude
• Strong coaching and mentoring skills
• High integrity and commitment to quality and safety