Retail Assistant Manager
Eskort George
QUALIFICATIONS
- Grade 12 (Non-Negotiable)
- Diploma/Degree in Retail or Business or related qualification will be advantageous
- Minimum of 5 yearsâ experience working in a retail environment, ideally in a supervisory or leadership level.
- Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
- Knowledge of stock management systems like ERP, Meat matrix, e.t.c
- Knowledge and understanding of FMCG environment and related legislation
- Management of perishable products with short shelf life especially in meat industry
- Basic Understanding of retail consumer behaviour and purchasing trends
- Basic Understading of the retail and meat market
- Excellent verbal and written communication skills.
- Proficient in MS Office Suite.
- Demonstratable analytical skills.
- Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
- Excellent interpersonal skills and ability to communicate effectively.
- Exceptional customer service and people management skills.
- Energetic and self-starter.
- Stock Management
- Place orders with factories and other suppliers
- Follow up on orders
- Manage deliveries, delivery dates and stock upon arrival
- Manage stock order volumes
- Receive ordered stock
- Report delivery shortfalls, and damages
- Follow up on non-received stock
- Capture received stock on Meat Matrix
- Daily stock levels reporting
- Run stock depletion reports- cashiers
- Balance off with stock receiving
- Manage stock levels threshold
- Manage stock shrinkage: stock losses/damages/dumpings
- Housekeeping
- Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area
- Always maintain high level of HACCP standards throughout the store
- Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.
- Employee Management
- Employee Recruitment
- Onboarding and Induction of new employees
- Training and Development
- Employee Relations (Discipline in the workplace)
- Performance Management
- Employee Wellness
- Employee Motivation
- Store Organisation
- Display of products on the the shelf and create attractive displays at key points in the store ex: check-out ques
- Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions
- Re-arrangement of store shelves and products
- Managing of non-moving items and display areas
- Cash Management
- Manage and assist with daily cash ups
- Minimise cash losses
- Manage picking up and dropping off of cash in the store
- Manage cash on ATM
- Manage safety of cash movement within the store
- Manage and keep the safe secure and locked at all times
- Customer Service
- Deliver excellent service to ensure high levels of customer satisfaction
- Create a store that meets local needs by building an understanding of customer-product preferences.Â
- Manage and analyse customer complaints to get insights for improvement of customer satisfaction
- Be the custodian of customer experience and lead brand loyalty
- Responding to customer complaints and comments promptly and accurately
- Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers
- System Administration
- Manage staff clockings via ERS
- Maintain and understand the system Meat Matrix
- Manage and maintain CCTV cameras
- Ensure availability of physical security guards in store
- Manage the alarm system internally
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