Retail Cashier and Technical Service & Support
Persona Staff Cape Winelands
Overview:
This role combines:
- Front counter cashier duties
- Telephone answering and customer service
- Technical support assistance (quotes, product queries, order processing)
The ideal candidate must be confident with customers, accurate with money and systems, and comfortable working in a fast-paced trade environment.
Requirements:
- Grade 12 / Senior Certificate
- Previous cashier or retail experience (Essential)
- Strong numerical accuracy
- Computer literate (POS systems experience preferred IQ retail a benefit, must be able to use XLSX and Outlook)
- Professional telephone manner
- Ability to handle pressure and multiple tasks
- Experience in paint, hardware or building materials (advantage)
- Honest, disciplined and dependable
- Fully bilingual in Afrikaans and Experience
- Drivers Licence preferable
Responsibilities:
- Cashier & Point of Sale
- Process customer transactions accurately (cash, card, account sales)
- Ensure all accounts are in good standing before supply
- Balance till daily
- Issue invoices and receipts correctly
- Maintain neat and professional front counter
- Telephone & Customer Service
- Answer incoming calls professionally
- Take and relay clear messages
- Assist with basic product queries
- Direct calls efficiently to correct department
- Follow up on customer queries when required
- Technical & Sales Support
- Assist with quotations
- Support colour mixer and sales staff
- Capture orders correctly on system
- Ensure correct pricing and discounts applied
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