Financial Planning Administrator/ Receptionist

Role:

Secretarial/Personal Assistant:

• Initial point of contact, manage incoming calls, manage advisor calendars, and arrange appointments.

Administrative/Office Management:

• Ensure the effective delivery of administrative requirements within a specified framework and in a timely manner.
• General office management, stationery and consumables are sufficient.

Client Service:

• Proactively manage all client queries and process all client related deliverables through to completion.
• Responsible for checking that all information and documents that go to clients and service providers are correct.
• Follow-up all client transactions, implementation of new business etc up until completion.
• Keep track of outstanding client deliverables ensuring deliverables are met in a timely manner, whilst keeping client informed.
• Ensure amendments to investments, insurance policies, etc, are speedily and correctly captured, and confirmed with client.
• Assist with Medical Aid claims, Gap claims, Life Cover claims and Short-term Insurance claims.
• Task Management.
• Capturing all workflows, tasks and client interactions on the CRM system.

Operational:

• Ensure workflows, protocols and systems are fit for purpose.
• Champion new technology and improved processes to increase efficiencies.

Compliance:

• Ensuring CRM and hard copy files are FAIS and FICA compliant.
• All documents are stored digitally.
• Keep up to date registers to assist with internal compliance audits.

Candidate Requirements

Education & Skills:

• Matric or higher.
• Fluent in both English and Afrikaans.
• Understanding of administrative functions for full financial planning spectrum.

Experience: Experience within the financial services industry, specifically with investments is preferable.

Characteristics:

• Candidate must be process focused, analytically inclined and work well with people.
• Self-motivated, driven, with the willingness to take initiative, whilst being a team-player.
• Must be able to identify business areas for improvement and be willing to source, implement and champion solutions to improve the business as a whole.
• Ability to interact with clients, staff and stakeholders with a high level of competency.

Technology and Systems:

• Proficient with MS Office Suite.
• Service Provider system knowledge beneficial.
• Experience within a holistic financial planning environment required.

***Only shortlisted candidates will be contacted***