Reservations Manager
Phoenix Recruitment Stellenbosch
Duties:
Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation.Manage and lead the reservations team, providing coaching, training and motivation.
Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders.
Ensure accurate data management, reporting, and system maintenance on Protel Air.
Maintain high standards of guest service, ensuring personalized communication and attention to detail.
Handle VIP bookings, special requests, and problem solving with professionalism.
Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible.
Work closely with other Heads of Departments.
Attend meetings, write reports and provide feedback as required.
Requirements:
Grade 12 and relevant tertiary qualification.At least 3+ years Reservations Manager experience.
Experience in luxury 5* environments essential.
Strong leadership, communication, and people management skills.
Knowledge of revenue management principles and systems.
Proficiency in hotel booking systems (e.g., Protel Air or similar)Exceptional attention to detail and organizational abilities.
Guest-focused with excellent interpersonal skills.
Ability to work under pressure in a fast-paced luxury environment.
Experienced in MS Office and Excel.
Availability to work within opening hours (e.g. public holidays, weekends as required)
Pro Tem RecruitmentStellenbosch
Job Description
We are seeking an experienced and service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury...
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Position Overview:
We are seeking a dynamic and hands-on Sales Manager to lead our clients sales team in Stelenbosch. The successful candidate will be responsible for driving student enrollments by managing and supporting a team of sales...
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This opportunity is perfectly suited to a dynamic and passionate individual who has a proven track record with managing reservations for high-end properties.
REQUIREMENTS:
• Grade 12 with a relevant tertiary qualification
• At least 3 years...