Floor Manager

The pace is fast, the standards are high, and the team culture is rooted in energy, professionalism, and passion for hospitality.

Responsibilities:

• Manage daily floor operations, ensuring smooth service flow and guest satisfaction.
• Supervise and motivate front-of-house staff, including waiters, hosts, and runners.
• Oversee staff scheduling, training, and performance management.
• Handle guest queries and complaints promptly and professionally.
• Ensure adherence to service standards, hygiene protocols, and brand policies.
• Liaise closely with the kitchen and bar teams to ensure timely and quality service delivery.
• Monitor stock levels for floor-related items and coordinate with relevant departments.
• Conduct daily pre-shift briefings to align the team on expectations and specials.
• Support management in driving upselling strategies and revenue targets.

Candidate Requirements:

• Minimum 3 years experience in a supervisory or floor management role in an upmarket or high-volume restaurant environment.
• Strong leadership, interpersonal, and communication skills.
• Excellent problem-solving ability and conflict resolution skills.
• High attention to detail and ability to multitask under pressure.
• Knowledge of POS systems and stock controls is an advantage.
• Willingness to work flexible hours, including evenings, weekends, and holidays.