Toll and Helpdesk Technician

Minimum Requirements:

• Matric
• Own reliable vehicle + Valid Driver’s Licence
• Diploma in Information Technology / IT Management (advantageous)
• Oracle background / experience
• Database experience
• Linux experience (RedHat, Debian or similar)
• Networking experience
• A+ and N+ qualification or equivalent experience
• MS Word & Excel proficiency
• Strong problem-solving and troubleshooting abilities
• Experience with SAN/server hardware (advantageous)
• SQL knowledge or qualification (advantageous)
• Previous toll system experience (advantageous)

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Key Responsibilities:

• Maintain PCI compliance across toll systems
• Provide 2nd-level support for Linux and Oracle systems
• Monitor system performance daily, weekly, and monthly
• Troubleshoot Linux-based systems and perform recovery where needed
• Troubleshoot and replace faulty networking equipment
• Maintain communication infrastructure across remote sites
• Work closely with TCH Technicians to resolve plaza and lane issues
• Load and collect raw data from remote sites (when required)
• Log, track, and resolve IT issues via the Helpdesk
• Liaise with overseas suppliers and network support contractors
• Perform preventative maintenance on systems
• Maintain and control data centre operations
• Ensure uptime of servers and workstations
• Document problems and solutions for future reference
• Maintain and manage toll system hardware and software inventory
• Submit monthly reports
• Support end users onsite and remotely
• Work shifts, including weekends and public holidays

Please note:Â Only shortlisted candidates will be contacted