Call centre administrator / supervisor

Our client is a well-respected legal services firm that provides professional legal and commercial solutions to a wide range of corporate, institutional, and private clients. They are seeking an organised, driven, and hands-on Call Centre Administrator / Supervisor to join their team in Bloemfontein.

Key Responsibilities:

• Manage and supervise a small call centre team
• Monitor daily call centre operations and staff performance
• Provide coaching, guidance, and support to team members
• Ensure service levels and productivity targets are achieved
• Handle escalated customer queries and complaints professionally
• Prepare reports and maintain accurate administrative records
• Monitor attendance, schedules, and team performance metrics
• Implement and maintain call centre procedures and best practices
• Drive collections activities and ensure collection targets are met
• Follow up on outstanding accounts and manage debt recovery processes
• Assist with general administration and office support functions

Minimum Requirements:

• 2 3 years experience in a Call Centre Administration and/or Supervisory role
• Strong collections experience with a proven track record
• Experience managing and motivating a small team
• Excellent administrative and organisational skills
• Strong communication and interpersonal abilities
• Proficient in both Afrikaans and English (spoken and written)
• Computer literate with good MS Office skills
• Ability to work under pressure and meet deadlines
• Professional, reliable, and results-driven

To Apply:

Please email a copy of your updated CV in Word format, along with a copy of your ID, qualifications, driver''s licence, reference letters or contactable referees, and a recent profile picture of yourself to: