Information Liaison Officer
Sydsen Pretoria
Our client in the automotive industry is looking for an Information and Liaison Officer to join their team in Gauteng, Johannesburg.
Requirements:
- Grade 12 (Matric)
- Previous call centre experience (essential)
- Fluency in additional South African languages (advantageous)
- Ability to work effectively under pressure
- Knowledge of the Consumer Protection Act (advantageous)
- Knowledge of the South African Automotive Industry Code of Conduct (advantageous)
- Strong computer literacy
- Proven call centre experience
- Proficiency in English and at least one additional South African language
- Excellent interpersonal and communication skills
- Good health and the ability to manage high-volume workloads
Duties and Responsibilities:
- Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.
- Update and maintain the complaints management system.
- Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.
- Liaise effectively with internal staff across all levels.
FempowerCenturion, 13 km from Pretoria
and guidelines.
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