Operations Coordinator

Requirements:

• He or She must have a Real Estate NQF4 and PDE4
• 5+ years relevant experience
• Afrikaans and English (Speaking and Writing)
• Computer literate
• Strength in Administration

Responsibilities:

1. Offer to Purchase (OTP) Administration

• Review and sign off OTPs to ensure completeness and accuracy, with particular attention to critical dates and suspensive conditions.
• Confirm that all FICA and RMCP documentation has been correctly captured and stored on Property Engine at the time of OTP lodgement.
• Conduct weekly follow-ups with attorneys on active OTPs (standard and distressed sales) to help expedite the registration process.

1. Complaints Handling

• Act as the first line of response to defuse, mitigate, and resolve internal and external complaints (including Rental-related matters).
• Ensure the removal and/or resolution of complaints listed on HelloPeter and maintain the agencys professional reputation.

1. Marketing Support

• Coordinate outdoor marketing efforts (e.g. Pole Ads) in collaboration with the Business Manager.
• Ensure all marketing material (especially pole ads) complies with corporate identity (CI) standards.
• Stay informed of market trends and competitor activities to suggest and implement strategic marketing enhancements.
• Help provide opportunities to build brand exposure. Eg. Childrens Flight Wonderboom Airport.

1. Training & Development

• Deliver monthly contract training for newly appointed Independent Contractors (ICs).
• Facilitate weekly systems training sessions to ensure platform and tool proficiency.
• Provide RMCP and FICA compliance training as part of the onboarding process.

1. Property Practitioner Performance Monitoring(Only non-performing qualified PP)

• Support underperforming ICs with guidance and tools to improve productivity.
• Monitor and evaluate IC performance trends and report concerns or progress to the Business Manager for further action.

1. Onboarding of Independent Contractors

• Serve as backup for signing Independent Contractor agreements only once Business Manager gives the go ahead.
• Provide oversight and support for the end-to-end onboarding process (as backup).

1. Distressed Property Management

• Allocate distressed property stock to appropriate ICs and oversee the process.
• Ensure regular feedback is provided to bank partners and liaise with agents(PP) accordingly.
• Identify and resolve issues in collaboration with the group and provide practical solutions.

1. Office Administration & Operational Support

• Monitor AFHCO portfolio performance and assist with issue resolution.
• Support efforts to address and manage IC non-payments related to connectivity fees and consumables (as backup).
• Assist the Business Manager in formalizing the annual company calendar, including training sessions, meetings, and roadshows.
• Provide backup support for the facilitation and coordination of the monthly Company Platform Meetings.
• Assist with PPRA issues as part of the onboarding process.

Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.