Head of Sales – Call Centre
Pollock & Associates Johannesburg
This role suits a proven operational sales leader who has successfully managed 450+-seat environments and can deliver disciplined execution as growth scales.
You will take full accountability for sales strategy, performance optimisation, and leadership of senior sales teams, ensuring high call quality, strong compliance, and consistent achievement of client KPIs.
This is a hands-on executive role requiring deep operational knowledge of call centre sales, performance management, and large-team leadership.
Essential Requirements- FAIS compliant and registered Key Individual (KI)
- Demonstrated experience managing 450+ seat sales operations
- Strong understanding of call centre systems, reporting, and KPIs
- Proven ability to drive performance and improve call quality
- Advanced leadership, communication, and motivational capability
- Resilient, self-directed, and effective under pressure
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