Technical Writer
Greys Personnel Cape Town
Position: Technical Writer
Area: Bellville
Area: Bellville
Hours: Monday to Friday (Flexible hours required to align with U.S.-based teams)
Minimum Requirements:
- Bachelors degree in a technical discipline (e.g., Electrical, Mechanical, Computer, or Civil Engineering) or equivalent technical experience
- Minimum 4 - 5 years in a Technical Writer or Proposal Writer role, including experience with technical documentation for hardware and software (including SaaS)
- Technical writing portfolio or samples are advantageous
- Own vehicle
- Proven ability to simplify technical concepts for various audiences.
- Experience producing documentation for both hardware and software (including SaaS products).
- Native English speaker with strong proficiency in excellent writing, editing, and proofreading skills.
- Experience using Google Workspace, Microsoft Office, Adobe Acrobat, and other documentation tools.
- Familiarity with documentation control and content management best practices.
- Strong organizational skills and exceptional attention to detail.
- Proactive and confident in sourcing information and working independently across global teams.
Key Responsibilities:
- Drafting, editing, and maintaining user manuals, SOPs, installation guides, and quick-start documents
- Creating responses to Requests for Proposals (RFPs) and Requests for Information (RFIs)
- Documenting hardware and SaaS platform features for internal and external audiences
- Collaborating with subject matter experts to ensure accurate and updated content
- Managing document version control and storage across platforms (e.g., Google Drive, Dropbox)
- Ensuring consistency in tone, format, and branding across all materials
- Using tools such as ChatGPT and similar AI to streamline content development
- Supporting internal quality processes through the creation of standard work instructions
- Coordinating across time zones with engineering and product teams
How to apply:
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