Technical Writer

apartmentGreys Personnel placeCape Town calendar_month 
Position: Technical Writer
Area: Bellville

Hours: Monday to Friday (Flexible hours required to align with U.S.-based teams)

Minimum Requirements:

  • Bachelors degree in a technical discipline (e.g., Electrical, Mechanical, Computer, or Civil Engineering) or equivalent technical experience
  • Minimum 4 - 5 years in a Technical Writer or Proposal Writer role, including experience with technical documentation for hardware and software (including SaaS)
  • Technical writing portfolio or samples are advantageous
  • Own vehicle
  • Proven ability to simplify technical concepts for various audiences.
  • Experience producing documentation for both hardware and software (including SaaS products).
  • Native English speaker with strong proficiency in excellent writing, editing, and proofreading skills.
  • Experience using Google Workspace, Microsoft Office, Adobe Acrobat, and other documentation tools.
  • Familiarity with documentation control and content management best practices.
  • Strong organizational skills and exceptional attention to detail.
  • Proactive and confident in sourcing information and working independently across global teams.

Key Responsibilities:

  • Drafting, editing, and maintaining user manuals, SOPs, installation guides, and quick-start documents
  • Creating responses to Requests for Proposals (RFPs) and Requests for Information (RFIs)
  • Documenting hardware and SaaS platform features for internal and external audiences
  • Collaborating with subject matter experts to ensure accurate and updated content
  • Managing document version control and storage across platforms (e.g., Google Drive, Dropbox)
  • Ensuring consistency in tone, format, and branding across all materials
  • Using tools such as ChatGPT and similar AI to streamline content development
  • Supporting internal quality processes through the creation of standard work instructions
  • Coordinating across time zones with engineering and product teams

How to apply:

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