Aftersales Specialist / Aftersales Support
JeloCorp Midrand
Job Summary
We are looking for an Aftersales Specialist to support customers in the C&I energy sector by handling technical queries, product issues, warranty matters, and service coordination. The ideal candidate should have relevant aftersales / technical support experience in solar, inverter, battery, or electrical products, preferably within the C&I market.
Key Responsibilities- Handle customer aftersales queries and technical support requests
- Coordinate troubleshooting, warranty claims, repairs, and replacements
- Support customers, distributors, EPCs, and installers with product-related issues
- Liaise with internal technical teams and external service partners
- Maintain accurate records of customer cases and resolutions
- Provide product usage guidance and aftersales communication
- Assist with service reporting and response time management
- Ensure high customer satisfaction and timely issue resolution
- Diploma / Degree in Electrical Engineering, Renewable Energy, Technical Support, or related field
- 2+ years of aftersales, technical support, or service coordination experience
- Experience in solar, inverter, battery, or electrical products
- Good technical problem-solving ability
- Strong communication and customer service skills
- Proficient in Microsoft Office and reporting tools
- Own transportation & drivers license
- Experience supporting C&I customers, EPCs, or installers
- Understanding of warranty procedures and field service coordination
- Experience in a multinational working environment
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