Sales Administrator

Purpose of the role:  To provide efficient administrative and sales support to the Sales Team, ensuring the smooth processing of customer orders, accurate data management, and timely communication with clients. The Sales Administrator plays a key role in maintaining operational flow, supporting sales performance, and upholding the company’s commitment to service excellence and teamwork.

Responsibilities include but are not limited to:

• Handle sales inquiries and process customer orders on various platforms
• Verify customer details, process payments, and update data in internal systems
• Inform customers on stock availability, alternatives, and lead times
• Issue accurate invoices and coordinate orders internally
• Manage and update sales and customer records, ensuring timely responses
• Maintain and enhance the company’s online presence, including website updates
• Provide administrative support to the sales team as needed

Criteria:

• Matric
• 2-3 years' experience in a similar role with experience in the FMCG industry being advantageous
• Computer literacy: proficient in Microsoft Office and Omni (advantageous)
• Fully bilingual in English and Afrikaans with clear communication skills
• Excellent phone and email etiquette with strong customer service skills
• Proficient in English and Afrikaans (speak, read and write)
• Outgoing personality, team player, and well-organised
• Fully bilingual in Afrikaans and English, with clear communication skills
• Able to work well under pressure, maintaining a friendly, proactive approach