Front of House Manager

apartmentPhoenix Recruitment placeHoedspruit calendar_month2026/06/01

Duties:

Maintain a positive attitude and friendly demeanour
Welcome guests as they arrive and check out guests
Manage incoming calls
Respond to all guest questions and requests
Accept payments and other administrative duties
Must be able to prioritize and manage tasks independently, with good planning and organizational skills

Proactive, use initiative and creative flair when required

Requirements:

Matric / Grade 12
Diploma or equivalent in Hospitality Management (Beneficial)
At least 4 years experience in a similar role, preferably in a high-end safari lodge or hotel
Excellent Reception and Front Office control
Excellent customer service skills a must - Including the ability to handle difficult situations with professionalism
Good understanding of lodge operations
Attention to detail is crucial for ensuring guest satisfaction and maintaining the lodge's high standards
Strong verbal and written communication skills essential for interacting with guests and staff
Computer literate, MS Office Suite, Reservation systems, POS systems, financial systems (Debtors)

Strong Financial sense and sound knowledge of procedures

Package on offer:

Market-related depending on experience and qualifications
Accommodation and laundry
Work cycle 3 weeks on, 1 week off
As its in the hospitality industry the ability to work irregular hours, including nights, weekends and holidays

15 Days Annual Leave

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