Automotive Workshop Manager - Western Cape (Northern Suburbs)

• Report to the Operations & Sales Manager.
• Oversee all workshop operations, ensuring adherence to safety and quality standards.
• Supervise and mentor workshop staff, including technicians and support personnel.
• Allocate jobs, monitor progress, and maintain workflow efficiency.
• Perform diagnostic checks and mechanical repairs where required, ensuring accurate and safe workmanship.
• Prepare accurate quotes, calculate labour and parts costs, and manage vehicle bookings.
• Ensure timely completion of jobs while maintaining high levels of customer satisfaction.
• Maintain workshop tools, equipment, and inventory, ensuring proper usage and accountability.
• Track operational costs and optimise resource usage within budget.
• Liaise with customers and staff to investigate vehicle issues or repeat repairs, implementing corrective actions where necessary.
• Manage tyre bay operations and other specialised service areas when required.
• Provide updates to management on workshop performance, challenges, and opportunities for improvement.

Requirements:

• Matric Certificate or equivalent.
• Min of 3 years foreman | service management experience.
• Strong technical knowledge of automotive diagnostics, repairs, and maintenance procedures.
• Recognised qualification as a Red Seal Mechanic or equivalent semi-skilled experience.
• Proven experience in workshop management and team leadership.
• Excellent organisational, time management, and problem-solving skills.
• Strong communication and interpersonal skills to manage staff and liaise with customers.
• Ability to work hands-on when required, performing mechanical tasks safely and efficiently.
• Experience in training, mentoring, and developing workshop personnel.
• Commitment to quality, compliance, and continuous improvement.

Key Performance Indicators (KPIs):

• Accuracy and efficiency of diagnostics and repairs.
• Workshop productivity and job turnaround times.
• Compliance with safety and quality standards.
• Customer satisfaction and minimisation of repeat repairs.
• Team performance, development, and adherence to procedures.

If your current experience and skillsets tick majority of the job specification boxes, then:

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