Expression of Interest: National Centre Controller

Main Purpose of the Position

The Controller is mandated to enforce zero tolerance for non-compliance with the MSP.

1. NCC Monitoring and Compliance (MSP Adherence)

• Maintain effective and live monitoring of all operational vehicles using telematics and tracking systems.
• Implement and enforce live vehicle monitoring, including directly contacting drivers regarding non-compliance.
• Ensure all security systems and subsystems (Listener, KABA, OTC, Geotab, Mix, Risk360, etc.) are fully functional and monitored.
• Actively monitor Armoured Vehicles (AVs) returning later than 18:30 and update progress on the designated group until they reach base.
• Monitor and ensure that approved operating limits are not breached (MSP 9.2).
• Ensure overall adherence to ALL Fleet-related SOPs nationally on Risk360.

1. Remote Security & Access Control Management

• Ensure full remote visibility of branch CCTV footage (entry points, vaults, secure areas).
• Conduct remote observation for branch opening and closing procedures (MSP 15.1).
• Issue One-Time-Locks (OTL) for vaults where fitted (MSP 15.1).
• Ensure all Branch Alarms are connected to and monitored by the NCC, reacting according to the documented process (MSP 16.10).
• Ensure vulnerable vehicle coordinates are only sent from the branch control room to the NCC and JOC (MSP Directive).

1. Equipment and Administrative

• Identify tracking units which are not downloading and investigate the cause, providing feedback within 48 hours.
• Ensure that the tracking equipment is in good working order and that damage or equipment failures are reported to the Fleet Manager immediately.
• Ensure a proper hand-over of all equipment at shift change and confirm all equipment is in working order.
• Ensure all procedures are stringently adhered to and regularly reviewed.
• Circulate the daily, weekly, and monthly fleet and risk management reports relating to safety and security violations.

1. Health & Safety and Training

• Ensure familiarity and compliance with all OHS policies and standards (MSP).
• Respond to employees safety concerns and institute investigations.
• Participate in the design/development/review/implementation and monitoring of departmental safety plans.
• Ensure all MSP-related SOPs, Working Instructions, and Training Material are complied with.

Minimum Requirements

• A valid Grade 12 certificate or equivalent.
• A tertiary qualification is advantageous.
• Knowledge of relevant legislation, security regulations, standards, incident investigation techniques, and risk assessment methodologies.
• Proficiency in Microsoft Office and Outlook.

• Understanding the organisational environment.
• Understanding the organizations goals and objectives
• Dealing with changing circumstances
• Supporting and working with others
• Delivering objective
• Dealing with complexity
• Acting professionally
• Delivering great customer service
• Sharing and cooperating