Receptionist / Junior Transfer Secretary

Key Responsibilities

Reception & Front Office Management:

• Welcome and assist clients in a professional and friendly manner
• Manage incoming calls and operate the switchboard efficiently
• Maintain a neat and client-ready reception area at all times
• Handle incoming and outgoing couriers, Docex, and deliveries
• Manage diaries, bookings, and reception flow

Administration & Operations:

• Manage office supplies, stationery, and refreshment stock
• Oversee pool car bookings and usage records
• Handle post office visits and daily banking tasks
• Maintain accurate records, filing systems, and internal databases
• Manage email inboxes and ensure server capacity is maintained

Courier & Document Management:

• Track deliveries and follow up on outstanding items
• Receive and distribute deeds and legal documents
• Ensure all parcels and documents are signed for and distributed timeously

Switchboard & Communication:

• Efficient handling of incoming calls and message taking
• Escalate client complaints to management when necessary
• Report system faults and ensure smooth daily operations

Junior Transfers Secretary Support:

• Assist with residential and commercial conveyancing matters
• Liaise with clients, estate agents, and third parties
• Provide administrative support to the conveyancing team
• Act as a point of contact for queries and updates

• Minimum 5 years experience in a similar role
• Must have experience working within an attorney firm
• Exposure to conveyancing (highly advantageous)
• Proficient in Microsoft Office and related systems