Retail Supervisor - Brooklyn Mall

Were looking for a confident and hands-on Retail Supervisor to support store leadership in driving sales, delivering top-tier customer service, and ensuring smooth daily operations.

Key Responsibilities:

• Supervise and guide team members during shifts to ensure exceptional customer service and sales performance.
• Support daily store functions including opening/closing, cash-ups, stock control, and visual merchandising.
• Handle customer queries and escalate issues where needed.
• Assist with team coaching, shift planning, and performance feedback.
• Ensure store standards, health & safety, and company policies are maintained.
• Monitor and report on sales performance and staff productivity.

Requirements:

• Minimum 12 years experience in a retail environment, with some supervisory or team-leading experience.
• Strong communication and interpersonal skills.
• High level of reliability, initiative, and attention to detail.
• Ability to lead by example and work well under pressure.
• Matric essential; a relevant retail or business qualification is an advantage.
• Computer literacy and experience with POS systems.