Guest House Coordinator

Key Responsibilities:

• Welcome guests and manage check-in and check-out procedures.
• Handle reservations, enquiries, requests and guest feedback professionally.
• Coordinate housekeeping, laundry and general maintenance requirements.
• Prepare staff schedules, allocate duties and monitor service standards.
• Maintain inventory and manage purchasing within the approved budget.
• Ensure rooms and shared areas are presented to a consistently high standard.
• Promote the guesthouse through online booking platforms and social media.
• Assist with resolving guest concerns promptly and professionally.
• Ensure compliance with applicable health, safety and hospitality requirements.
• Support the smooth day-to-day running of the guesthouse.

Minimum Requirements:

• Previous experience in guesthouse, hotel, lodge or hospitality operations.
• Experience with reservation or booking management systems.
• Good working knowledge of social media and online booking platforms.
• Excellent communication and customer-service skills.
• Strong organizational, leadership and problem-solving abilities.
• Ability to supervise staff and manage several priorities simultaneously.
• Professional, proactive and attentive to detail.
• Able to remain calm and effective in a busy guest-facing environment.
• Willing and available to work weekends and public holidays when required.

If you are passionate about hospitality and take pride in delivering excellent guest experiences, we would like to hear from you.