Senior Business Analyst

Summary of role: Our client is seeking an experienced and certified Business Analyst with over 8 years experience to

join their team. The successful candidate will play a critical role in analysing business processes, defining requirements and driving solutions that enhance operational efficiency. Experience in

Agile and Waterfall delivery methodologies are essential.

• Lead end-to-end business analysis activities across multiple projects and initiatives.
• Conduct workshops, interviews, and stakeholder engagements to gather and document business requirements.
• Manage UAT
• Translate business needs into detailed functional and non-functional specifications.
• Develop process maps, user stories, use cases, and acceptance criteria.

• Analyse and optimize retail operational processes, including merchandising, store operations, inventory management, and customer experience.
• Support Supply Chain and DC process improvements related to inbound/outbound logistics, inventory control, order fulfilment, and distribution efficiency.
• Collaborate with retail and DC operations teams to identify system gaps and improvement opportunities.

• Participate in project planning, sprint reviews, backlog prioritization, and change management activities.
• Work effectively within Agile squads and/or Waterfall project structures depending on project needs.
• Support testing efforts including test case development, execution, and defect management.

• Act as a trusted advisor to business stakeholders, ensuring clear communication and alignment on project goals.
• Facilitate cross-functional collaboration between business units, IT, vendors, and project teams.

• Perform data analysis to validate business problems and support recommendations.
• Prepare reports, dashboards, and presentations to communicate findings and solutions.

• Matric and a tertiary degree
• Certified Business Analyst (e.g., CBAP, CCBA, or equivalent).
• 8+ years experience working as a Business Analyst.
• Must have WMS Warehouse Management System experience
• Strong experience in Retail and Supply Chain/DC environments.
• Proven experience delivering projects in Agile and Waterfall methodologies.
• Strong analytical, problem-solving, and documentation skills.
• Document as-is and to-be process with improvement to processes/gap analysis