Staff Solutions - Solar O&M Technician

As the Solar O&M Technician, you will be responsible for providing technical support, managing operations and maintenance (O&M) services, and ensuring efficient solar installations and customer satisfaction. Your key responsibilities will include:

• Technical Support and Product Management
• Monitor and review system performance data to identify areas for improvement.
• Prepare performance reports and recommend system upgrades or enhancements.
• Provide troubleshooting support for complex issues and escalate when necessary.
• Develop standard operating procedures (SOPs) and training materials to ensure smooth technical processes.
• Conduct market research to identify opportunities for product improvements and collaborate with R&D for product enhancements.
• Manage the lifecycle of solar products, ensuring timely updates and rollouts.
• Customer Service
• Respond promptly and professionally to customer inquiries and concerns.
• Proactively follow up with clients to ensure high levels of satisfaction.
• Log, track, and resolve customer complaints or service issues, implementing corrective actions where necessary.
• Gather and analyze customer feedback, preparing satisfaction reports and identifying areas for improvement.
• O&M Scheduling & Implementation
• Develop and coordinate detailed schedules for regular maintenance tasks.
• Oversee the execution of preventive and corrective maintenance to ensure adherence to schedules.
• Ensure that necessary tools and equipment are available for maintenance tasks.
• Monitor progress and keep stakeholders updated on task completion.
• Maintenance
• Develop and manage maintenance project plans and timelines.
• Coordinate with procurement teams to ensure material availability for maintenance tasks.
• Prepare completion reports and ensure all maintenance documentation is up to date.
• Implement quality assurance processes to ensure high-quality maintenance outcomes.

• Qualifications:
• Minimum: Trade Tested.
• Advantageous: Wiremans Licence.
• Experience:
• Minimum: 3 years of experience in Solar Operations and Maintenance (O&M).
• Advantageous: 5 years of proven experience in Solar O&M or a related field.
• Technical Skills:
• Strong understanding of solar system performance monitoring and troubleshooting.
• Familiarity with standard operating procedures and technical processes.
• Experience with customer service and feedback collection in a technical field.
• Knowledge of scheduling, implementing, and overseeing maintenance tasks.
• Behavioral Skills:
• Strong problem-solving skills and the ability to work independently.
• Excellent communication and interpersonal skills to liaise with customers and internal teams.
• Detail-oriented with the ability to manage multiple tasks and projects simultaneously.
• Proactive in identifying areas for improvement and implementing corrective actions.
• Strong organizational and time management skills.

• Work Environment: The role may require occasional travel to customer sites and working with a variety of equipment.
• Important Contacts: You will collaborate with customers, team members, procurement, and the R&D department to ensure product enhancements and timely service delivery.

If you are a skilled Solar O&M Technician with a passion for sustainability and customer service, this is a great opportunity to join a dynamic team. Apply today and contribute to the growing solar industry!