Software Application Support Specialist

apartmentRad Resources placePretoria business_centerR 25,000/month calendar_month 
Key Responsibilities
  • Provide software support to clients and users.
  • Manage and resolve incidents and technical support queries.
  • Perform SQL queries and assist with database-related troubleshooting.
  • Develop and maintain SSRS reports.
  • Create and maintain Power BI dashboards and reports.
  • Assist with the development of new reports based on client requirements.
  • Perform system configurations and customisations.
  • Provide technical assistance during software installations and implementations.
  • Travel to client sites when required to assist with installations and support.
  • Provide professional and effective user support.
  • Work directly with clients to understand issues, troubleshoot problems and provide solutions.
  • Maintain a high level of customer service and ensure incidents are resolved within agreed time frames.
Minimum Requirements
  • 35 years' relevant experience in software support, application support, BI support or a similar technical role.
  • A Diploma or Degree in Information Technology, Computer Science, Information Systems or a related field.
  • Experience working with SQL queries.
  • Experience with SSRS and report development.
  • Experience creating or supporting Power BI dashboards.
  • Experience with system configuration.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and client-facing skills.
  • A stable employment history / stable track record.
  • Valid driver's licence and own reliable transport.
  • Willingness and ability to travel within South Africa when required.
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