Service Operations Administrator

apartmentThe Legends Agency placeCape Town calendar_month 

Service Operations Administrator

Support operations, billing, and job coordination for a leading US pipeline services provider

Remote, South Africa | US Hours | R25 000 - R35 000 per month

About Our Client

Our client is a trusted leader in underground utility and pipeline services across the United States. With a reputation built on safety, reliability, and innovation, they deliver efficient, high-quality solutions while fostering a collaborative, team-oriented culture.

This is a chance to join a growing business where accuracy, organization, and initiative are highly valued.

The Role: Service Operations Administrator

We are seeking a detail-oriented and proactive Service Operations Administrator to support billing, job documentation, and operational coordination. This role plays a critical part in ensuring accurate invoicing, correct job costing, and seamless communication between field teams, finance, and clients.

It is ideal for someone with strong organizational skills who thrives in a fast-paced environment.

Key Responsibilities
  • Bring a minimum of 2 years experience in billing, operations coordination, or administrative support.
  • Review job tickets, work orders, and field reports to ensure accurate billing.
  • Generate and process invoices in line with union and customer contract terms.
  • Verify labor hours, material costs, and equipment usage for accurate job costing.
  • Work closely with finance to track accounts receivable and resolve discrepancies.
  • Maintain detailed service records, work orders, and completion documentation.
  • Manage dispatch calendars and assist with scheduling preparations.
  • Handle client inquiries regarding billing and service details professionally.
  • Contribute to reporting on billing trends, revenue tracking, and operational efficiency.
About You
  • Minimum 2 years experience in billing, administration, or operations coordination.
  • Background in construction, utilities, or service industries preferred.
  • Strong knowledge of ERP or billing systems; experience with job costing advantageous.
  • Familiarity with contracts, compliance, and union rules is a plus.
  • Proficient in Microsoft Office Suite (Excel, Outlook, Word) and job/accounting software.
  • Highly organized, detail-focused, and able to handle multiple tasks under pressure.
  • Excellent written and verbal communication skills; professional with colleagues and clients.
  • Comfortable working US hours (training requires full US shift before moving to split shifts).
  • Experience supporting US-based operations would be highly beneficial.
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