E-Commerce DC Operations Manager

Are you a strategic, resilient, hands-on leader with a passion for logistics and operational excellence? We are looking for a Distribution Centre Operations Manager to join our client team and take charge of managing the distribution center to deliver on time, in full, safely, and in line with quality and customer expectations.

Purpose of the Role

To manage and oversee all operations of the distribution center, ensuring timely delivery aligned with customer requirements while maintaining compliance with safety and quality regulations.

• Develop and implement operational plans in line with business strategy, goals, and budgets.
• Oversee all distribution systems, processes, and standard operating procedures, ensuring compliance and continuous improvement.
• Optimize efficiency, productivity, and value across all operational areas.
• Monitor and report on Service Level Agreements (SLAs) and performance metrics.
• Lead financial planning, budgeting, and forecasting for the distribution center.
• Build and maintain strong relationships with stakeholders – customers, suppliers, and employees.
• Manage daily operations, including staffing and scheduling to ensure optimal productivity.
• Produce and present operational and management reports.
• Ensure quality standards are met and customer satisfaction remains high.
• Monitor stock accuracy and implement effective stock control systems.
• Drive continuous improvement and innovation in systems and processes.
• Identify risks and implement strategies to mitigate them.
• Stay up to date with modern, world-class distribution practices.

Minimum Requirements

Qualification:

• Tertiary qualification in Logistics, Supply Chain Management, or a related field.

Experience:

• 5–8 years of experience in logistics or distribution center operations, only E-Commerce experience (must be clear in the CV)
• Proven track record in managing teams in a fast-paced, deadline-driven environment.

Competencies:

• In-depth knowledge of distribution operations and relevant legislation (Health & Safety, labor laws).
• Proficiency in logistics systems and Microsoft Office suite or equivalent.

• Strong planning and organizational skills
• Excellent communication (verbal & written)
• Resilient
• Attention to detail and results-driven mindset
• Strong negotiation and problem-solving abilities
• Ability to manage performance and facilitate change
• Solid business and commercial understanding
• Project and process management expertise

If you're a logistics professional ready to lead with purpose and drive operational excellence, we want to hear from you.