Technical Business Analysist

Key Responsibilities Business Analysis and Requirements Gathering:

• Engage business units (Procurement, Sales, Finance, Operations) to understand and document business processes and pain points.
• Translate business needs into detailed functional and technical specifications.
• Develop use cases, user stories, process maps, and data flow diagrams.
• Analyse and model current vs. future state processes to identify automation and optimization opportunities.

Technical and Systems Analysis:

• Evaluate and document integration needs across ERP, BI, WMS, and cloud platforms.
• Collaborate with developers and systems architects to design feasible, scalable solutions.
• Validate system designs against business requirements.

Project Management:

• Support or lead IT project planning and execution, including scoping, scheduling, and budgeting.
• Manage small-to-medium sized IT initiatives end-to-end (e.g., reporting dashboards, workflow automations, system enhancements).
• Track progress, manage risks/issues, and report on milestones.
• Work with external vendors and internal teams to coordinate deliverables.

Testing and Quality Assurance:

• Define test scenarios, coordinate UAT, and validate outputs against expected outcomes.
• Work with QA resources to ensure issues are logged, tracked, and resolved

Change Management and Support:

• Support training and onboarding of users to new systems and processes.
• Act as a subject matter expert for implemented tools and platforms.
• Develop documentation, SOPs, and support guides.

Educational:

• Bachelors Degree in Information Systems, Computer Science, Engineering, Business, or related field.
• Project management certification (Agile, PMP, PRINCE2) is a strong plus.

Experience:

• 35+ years in business analysis or systems analysis within IT environments.
• Experience in managing or coordinating technical projects.
• Familiarity with ERP systems, databases, APIs, and BI/reporting tools.

Technical and Soft Skills:

• Proficient in requirements gathering and documentation (BPMN/UML/BRD formats).
• Strong SQL/data analysis skills or exposure to tools like Qlik, Power BI, or Tableau.
• Good understanding of software development life cycles (SDLC, Agile).
• Confident stakeholder engagement and presentation abilities.
• Detail-oriented with strong analytical and organizational skills.