Motor Claims Assessor

VEHICLE CLAIMS ASSESSOR

• role requires adherence to OEM technical standards and a commitment to continuous improvement through the analysis and escalation of claim and repair anomalies.

• Assess and validate dealer Warranty and Maintenance Plan, claims in line with the Group brand standards.
• Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines.
• Monitor and control claim / repair quality and cost through ongoing validation and system‑based corrections.
• Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently.
• Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
• Support internal stakeholders through reporting, risk identification and audit activities

• Motor Mechanic/Auto Electrician Trade Certificate
• Master / Diagnostic Technician qualification
• National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage.
• Minimum 5-10 years VW/AUDI Brand technical work experience and knowledge of auto Aftersales Service systems and processes.
• Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively
• Proven experience engaging with Dealers and Customers in a retail environment
• Self-motivated, disciplined, and capable of working independently
• Strong technical, analytical, decision-making, and problem-solving ability
• Excellent communication skills, professional and diplomatic approach
• Ability to negotiate, manage conflict, and perform under pressure
• Team player with good MS Office skills (Word, Excel, PowerPoint)