Hardware Store Manager

Minimum Job Requirements:

• Matric essential.
• Minimum 3 to 5 years of pref. Hardware or Applied Retail Management experience.
• Good computer skills with IQ (or equivalent).

Competencies:

• Passion for people and Retail.
• Strong customer service skills.
• Interpersonal skills.
• Ability to work under pressure.
• High level of flexibility.
• Ability to adapt to different customers.
• Great written and verbal communication skills
• Natural talent for motivating and developing teams.

Key Responsibilities:

• Ensure sales and costs are in line with the budget.
• Manage gross profit by ensuring shrinkage kept to budgeted amount.
• Support the store's annual budget process.
• Increase customer count by:
• Making effective use of store promotions
• Ensure all staff understand their role in making home building simple for their customers.
• All products price marked accurately and merchandised correctly.
• Log and action customer complaints daily.
• Ensure deliveries are actioned promptly and accurately.
• Manage and lead staff, ensuring that:
• Mentoring and coaching is arranged according to staff development needs
• Motivating activities arranged for staff
• Absenteeism meets store targets
• Disciplinary and grievance process conducted timeously in a manner that is procedurally and substantively fair.
• Maintain stock value at correct level for store size.
• Manage stock ordering process, KVIs always in stock.
• Manage perpetual stock taking process.
• Fleet management.
• Ensure store security is maintained.