Pro Shop Manager - Global Golf Retail

RESPONSIBILITIES/KEY PERFORMANCE AREAS (KPA):

• Achieve Budget Sales and Margin
• Superior Customer Service
• Cash Management
• Data Integrity
• In store Merchandising standards
• Marketing
• Staff development and management
• General Administration
• Risk Management
• Continuous Improvement
• Develop & Maintain knowledge & skills on Custom Fitting Services.

REQUIREMENTS:

• Business acumen
• Management skills
• Leadership skills
• Self-Motivation
• Customer Engagement skills
• Golf Operations Experience
• Communication
• Computer literacy
• In depth product knowledge of Golf equipment
• Budgeting:
• Set monthly and weekly budgets for Golf Shop Team Members.
• Manage sales staff daily against % of budget in the following areas:
• Overall sales
• Margins
• Markdown sales
• Used sales
• Demo unit sales
• number of customer engagements
• Management of basket size through up-selling, on selling and other sales techniques.
• Control discounts to maximize margin.
• Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.
• To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance.
• Customer Service:
• Ensure the company’s purpose is fully understood and lived by all team members in daily activities.
• Deliver superior customer service experience to all customers.
• Maintains and enforces the company service non-negotiable.
• Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.
• Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.
• All customer complaints must be resolved within 24 hours and feedback to be given to the Operations Manager.

ADDITIONAL COMPETENCY REQUIREMENTS:

• Logical
• Analytical
• Numerate
• Effective Seller
• Multi-tasking
• Communicate effectively, including presentation skills
• Work effectively as a team member and leader
• Time management – both personal as well as golf shop team
• Interest in sports
• Ability to work under pressure

START DATE:

The position start date at present will be either the 1st of July or 1st of August 2026.