Medical Receptionist / Practice Manager

REQUIREMENTS

Minimum Education (Essential):

• Matric / Grade 12

Minimum Applicable Experience:

• 24 years experience in a similar medical receptionist position

Skills and Knowledge :

• Basic accounting knowledge
• Experience with accounting or billing systems
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong attention to detail and accuracy
• Good organisational and time management skills
• Professional communication skills
• Ability to multitask and assist in different areas of the practice
• Ability to work in a patient-focused environment

KEY PERFORMANCE AREAS

• Greet and assist patients in a courteous and kind manner, whether in person or telephonically
• Schedule appointments and capture patient information
• Attend to patient enquiries
• Run an efficient diary and appointment schedule
• Prepping examination room between patients
• Requesting urine samples and submission of these to the laboratories

• Provide general administrative support to the practice
• Stock taking and ordering if supplies
• Maintain patient and financial records
• Co-ordinate theatre lists, bookings and liaise with the necessary key personnel such as theatre and labour ward staff
• Daily patient billing of all rooms and hospital invoices
• Collecting payments and receipting thereof
• Debt collection
• Liaising with medical aids

• Assist with preparing consultation and procedure rooms for patients
• Ensure rooms are cleaned and prepared between patients
• Maintain a clean and organised clinical environment
• Assist with basic preparation of equipment when required

• Assist the medical team with basic non-clinical patient support duties
• Assist with basic clinical functions (e.g. wound care, CTG setup, etc.
• Ensure patient areas are prepared and comfortable
• Provide general assistance to support smooth patient flow within the practice

Other Requirements:

• Professional and friendly manner when interacting with patients
• Willingness to assist with basic practice support duties
• Ability to work in a fast-paced medical environment