Debtors Clerk

JOB DESCRIPTION INFORMATION

Work Location: Onsite

Your knowledge of repair workflows and claims processes will ensure smooth financial operations and strong relationships with clients and insurers.

Key Responsibilities:

• Manage the full debtors function, including invoicing, collections, reconciliations, and reporting.
• Generate and send invoices to insurance companies and private clients promptly after job completion.
• Follow up on outstanding payments, including insurance claims and customer co-payments.
• Monitor and reconcile customer accounts, ensuring all payments are correctly allocated.
• Liaise with estimators, service advisors, and insurers to resolve queries or discrepancies.
• Prepare and distribute monthly statements of account.
• Process credit notes and adjustments as needed.
• Maintain accurate and up-to-date records of all interactions and collections activity.
• Escalate problem accounts to management when necessary.
• Ensure compliance with company policies and insurance payment procedures.
• Assist with month-end closing and finance team reporting.

Mandatory Skills:

• Excellent communication and negotiation skills.
• Strong organizational and time management skills.
• Ability to work under pressure and handle high volumes of work.
• Customer service focused with a professional and courteous approach.
• Proactive, self-motivated, and able to work both independently and as part of a team.

Qualifications and Experience:

• Grade 12 / Matric (essential).
• A finance or accounting-related certificate or diploma (advantageous).
• Minimum 23 years of experience as a Debtors Clerk, specifically within the autobody or panel beating industry.
• Knowledge of industry-specific invoicing procedures and insurance company workflows.
• Experience working with estimating systems such as Audatex or TMS (advantageous).
• Proficient in Microsoft Excel and accounting software (e.g., Sage, Pastel, Xero).
• Strong attention to detail and accuracy in data entry and account reconciliation.

Package & Remuneration: Compensation will be determined based on qualifications, applicable industry experience, and previous earnings.