Aftersales & workshop manager

• Oversee and coordinate daily workshop activities to ensure efficient workflow and productivity
• Lead daily operational meetings and provide updates on client matters, warranty claims, stock levels, and departmental performance
• Ensure workshop booking systems and operational processes are consistently followed
• Review and approve job cards to ensure accuracy and completeness

• Drive Service Centre performance, including parts and accessory sales
• Monitor and optimise workshop productivity and efficiency
• Lead daily team engagements, resolve operational challenges, and support achievement of departmental targets
• Approve major repair quotations and ensure accurate costing
• Monitor stock levels, parts usage, and outstanding accounts

• Oversee all administrative functions within the Service Centre to ensure accuracy and compliance
• Manage warranty processes, including submissions, tracking, and adherence to manufacturer requirements
• Ensure accurate record-keeping and timely reporting across all operational areas

• Ensure a high standard of customer service and client satisfaction is consistently delivered
• Manage client relationships and effectively resolve escalated queries or complaints
• Drive a customer-centric culture within the aftersales team

• Lead, manage, and support Motor Technicians and Service Advisors
• Allocate and prioritise daily tasks to ensure productivity and service targets are achieved
• Provide ongoing performance feedback, coaching, and development
• Manage staff attendance, leave, and overtime

• Proven experience in an aftersales or workshop management role within the motor industry
• Strong leadership and people management skills
• Solid understanding of workshop operations, systems, and performance metrics
• Experience with warranty administration processes
• Strong administrative and organisational capability
• Customer-focused with a commitment to service excellence

TO APPLY:

If you would like to apply or receive more information about this position, please:

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