Sales Consultant / Administrator

Responsibilities:

• Managing the shop to ensure that all tasks are completed within time and to the highest standard
• Building and maintaining long term customer relationships by being approachable and friendly, and by providing accurate product information
• Upholding the companys brand, values and ethics at all times
• Prioritizing and managing multiple tasks and projects of all kinds
• Providing administrative support and reporting directly to the Manager
• Managing and reconciling transactions in Xero
• Purchasing, testing and selling precious metals, bullion and diamonds
• Managing Petty Cash
• Maintaining daily stock sheets and end-of-day cash-ups
• Doing adjustments of all purchased items when needed
• Ensuring the store upholds brand expectations and standards, and is presentable, immaculate and customer ready at all times
• Driving sales to increase profitability and customer bases, by initiating marketing ideas and brand promotions always striving to achieve monthly targets for the entire team
• Ensuring stock inventory and Petty Cash on POS is correct, and that all sales and purchase documents are uploaded along with all the required supporting documents
• Diligently verifying all clients as prescribed by the companys RMCP
• Timeously attending to social media leads, as well as queries, and following up in a friendly and professional manner
• Timeously attending to emails and queries and following up with clients in a friendly and professional manner
• Being accountable for mistakes

Skills Required:

• Excellent people and management skills
• Shared values with both the Director, GM and Manager, and able to reflect this demeanor with external parties to maintain confidentiality and discretion
• Excellent verbal and written communication skills in both Afrikaans and English
• Excellent numerical skills
• Presentable, neat and well-groomed
• Meticulous attention to detail
• Excellent time management skills
• Upholding and embodying the brand in a positive and professional manner at all times
• Approachable and accountable
• Punctual and dependable
• Honesty and transparency
• Ambition and willingness to grow with the company and to the benefit of the entire team.
• This is a fast paced and high-pressure environment - detail orientation and multitasking is a requirement

Requirements:

• Willingness to work overtime
• Must be able to work Saturdays from 09:00 13:00
• Minimum Grade 12 with Mathematics
• Retail sales background (luxury goods or jewellery preferred)
• Fluent in Afrikaans and English