Debt Collector (Half Day)

Family-run business operating in the property industry, focused on delivering reliable and professional services to our tenants. We value trust, accountability, and strong relationships within our community.

We are seeking a detail-oriented and professional Debt Collector to manage outstanding accounts and ensure timely recovery of arrears. The successful candidate must be proactive and will play a key role in maintaining cash flow by following up on overdue rental payments and related property accounts.

Key Responsibilities:

• Contact tenants regarding overdue accounts via phone, email, and written communication
• Negotiate payment arrangements and follow up on commitments
• Issue Letter of Demand
• Maintain accurate records of all communication and payment agreements
• Monitor accounts to identify outstanding debts and escalate where necessary
• Prepare reports on collection activities and outstanding balances
• Liaise with property managers regarding tenant accounts
• Handle sensitive situations professionally while maintaining positive relationships
• Ensure compliance with relevant South African debt collection regulations and company policies

Minimum Requirements:

• Fluent in Afrikaans and English
• Previous experience in debt collection, credit control, or accounts receivable (preferably in property or rental environment)
• Strong communication and negotiation skills
• Basic accounting or bookkeeping knowledge
• Basic Knowledge of TPN Credit bureau
• Proficiency in Microsoft Office (especially Excel)
• Proficiency in Pastel and Pastel Debtors management
• Ability to work independently and manage time effectively in a half-day role
• High level of integrity and professionalism

Advantageous:

• Knowledge of property management systems
• Familiarity with South African debt collection laws and processes

Working Hours:

• Half-day position (e.g., mornings – to be agreed)

Remuneration:

• Market-related salary (pro rata for part-time hours), based on experience

Key Attributes:

• Reliable and self-motivated
• Strong attention to detail
• Firm but fair approach to collections
• Good interpersonal skills and customer-focused mindset