Spa & Wellness Manager

This role is a senior leadership position responsible for shaping the vision, performance, and guest experience of the spa and wellness offering at a luxury hospitality property in Franschhoek. It combines strategic direction, commercial management, and innovation with hands‑on leadership of the team, ensuring wellness is fully integrated into the guest journey while driving revenue growth and brand distinction.

Core Criteria:

• Spa or wellness qualification (minimum two years).
• At least seven years leadership experience in luxury spa or wellness environments.
• Proven success in driving revenue growth and managing commercial performance.
• Multi-property or resort management experience is advantageous.
• Strong knowledge of international wellness trends and guest expectations.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency in MS Office and spa management systems.
• Fluent in English (written and spoken).
• Reliable personal transport.

Candidate Responsibilities:

• Define and implement the vision for the spa and wellness offering, ensuring integration into the overall guest journey.
• Oversee budgets, monitor profitability, and achieve revenue targets through effective cost control and performance management.
• Introduce new wellness concepts, retreats, and marketing initiatives aligned with global trends to drive revenue and brand differentiation.
• Enhance satisfaction and loyalty by maximising treatment occupancy, retail sales, and participation in wellness programmes.
• Lead, mentor, and retain a motivated team, fostering a culture of accountability, growth, and service excellence.

Leave: 7 days off per month + 15 annual leave days